Louis Vuitton Nordstrom Chicago

That was the worst experience in my life , they are a lot of another brands and another who were really so helpful and nice talking to me and explaining the things and showing the products I mean how they are supposed to do, that’s their job! But when we went inside , first of all all workers were just staying there and not helping at all, standing and talking to each other instead of helping, then lady came out she asked what we are looking for , cause I literally stayed there and stared at cardholders , cashier was nice and doing his job helping checking out to another customers , then the lady came out she asked what we want , I explained she brought that SUPER SUPER MEAN seller with red nails,who are probably getting paid about 20$ per hour she assisted with such a hate ! And she seemed like she OWNS THIS PLACE , the whole LV, she was giving me to see the cardholders with such an attitude of not welcoming me and wanting me to be there , I have felt the way like this before ! I literally wanted to buy there but I just left , they just lost their potential customer because of being so mean , she was like “ this cost 350$ “ and I’m like how about that one , she is like “ that is even more cause this is leather. It is 550$ “ I am like what if I want to buy exactly that one which is the leather one , but for real , so SHAME ON THEM , such a nice brand which are not represented well with their rude very rude workers ! Thanks for the worst experience

Horrible experience. I have shopped at LV in Hawaii and their customer service was amazing. This store was lacking in sales staff but they had ample amount of security who were just unhelpful. Every time I asked for even the smallest thing was told “I work in security and not sales” they didn’t even try to help me find someone who does work in sales. They really need to hire more sales professionals because we waisted an hour just sitting there because I need the right size for my shoes that I bought. But when we did finally get a sales rep he was fantastic. Still standing and waiting to be helps was below expectations for over $1000 shoes.

They need to change attitudes in the store. They walk around like they’re sad and upset and don’t want to help you. I wasn’t even read it when I walked in the store. They need to know who is who at least look up my purchase history before you completely ignore someone. Also when I finally did get someone’s attention, I was trying to buy scarfs match all my bikinis. and she told me that there are more to look at but “she don’t feel like pulling all of them out, and she’s not gonna pull out all of these scarfs” and then start huffing and puffing to express her clear attitude,

I told an associate that I wanted a purse and had a budget of $2500. It’s LV so I already knew my options were limited but there were still plenty of options on LV’s website. Instead, the associate encouraged me to consider a wallet or other smaller accessories. I said I wanted a purse. Showed me two purses (both of which he clearly thought were unappealing) then recommended that I should check out a Prada because “that might be more in my price range.” Immediately, I thought about Regina George being told to try Sears. Now I understand Regina’s frustration. Side note, I went to another LV and the associate showed me five purses.

This is one of the best LV store i have been in my life, and i can confess that i visited so many, the costumer service is unique, they are nice, friendly and very efficient, i visited the store to buy some shoes and belts and some of them wasn’t at the store the quickly ordered for me and they were all the time informing me about the status of my order, order that was delivered in my home in less than a week, i also leave my wallet for repair and they took it and send it to me pretty soon and perfectly fixed, they are really Amazing. There is a guy named Bryan Dominguez he was the person who attend me and my husband and there was a guy called Oscar that was pretty awesome too he took care of the repair situation and delivery, thank u guys for everything, keep the costumer service quality standards like you are doing. You guys really love what you do every day!!! God bless u

This is the Walmart version of LV stores. Associates do not know how to do customer service. They will judge you the moment you walk in. If you're a certain color, they will treat you right. My friend was looking at a purse she really wanted and the associate acted like he hated being there. Could not make eye contact and making us feel we're wasting his time. When asked to show us the purse, he throws it on the counter. They just hire anyone at this point.